Put your talents and skills to work for a cutting-edge company!

Wireless Ronin offers great opportunities for career growth. If you want to be a part of a fast-paced, highly technical organization, please apply immediately!

Job Description:
Title:  Technical Support
Reports to: Director, Technical Support
Based at: Canadian Office - Windsor, Ontario

The Technical Support Specialist is a role that plays a significant part in the company’s Technical Support initiatives as they relate to our Digital Signage and Kiosk programs.

SKILL AND EXPERIENCE REQUIREMENTS :

• Gain full and competent understanding of the technologies and implementations that require support
• Field incoming help requests from Level 1 support through a unified help desk system
• Engage end user to elicit problem details as required
• Document all pertinent end user information
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and action taken through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Prioritize and schedule problem resolutions.  Escalate problems (as required) to the appropriate Subject Matter Expert (SME)
• Manage SME deliverables as they pertain to open and escalated issues
• Remotely manage systems as required
• Access software updates, drivers, knowledgebase, frequently asked questions and other resources internally and on the internet to aid in problem resolution
• Test fixes to ensure issue has been adequately resolved
• Perform post-resolution follow-ups as required
• Ensure resolved issues are entered into the internal knowledgebase
• Provide reports regarding Technical Support to management as required
• Perform other related duties as required

To Respond to this Opportunity:

to send your resume for the Technical Supportl Position!